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Adam Hoak

  • Total activity 5
  • Last activity
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Activity overview

Latest activity by Adam Hoak
  • Adam Hoak created a post,
    Completed

    show amount of hold time a customer waited

    1. Community
    2. General Information

    We would like to know how long a customer is on hold before an agent answered. In our process this would be the time in the queue. Thanks

    • 2 followers
    • 1 comment
    • 0 votes
  • Adam Hoak created a post,
    Completed

    Amount of Hold Time

    1. Community
    2. CallRail Labs

    Would like to see how much time a caller is waiting in the queue before a team member answers or before sent to voicemail.    thnaks

    • 2 followers
    • 1 comment
    • 0 votes