Selecting DNI Pool Source for WordPress

How do I select which numbers I want to use with WordPress? The plugin has randomly selected an irrelevant number instead of the DNI pool of numbers. 



Date Votes
  • Official comment

    Good morning, Adam!

    It sounds like this might be due to swap precedence rules. If you have tracking numbers set up to swap for the same source and the same swap target, swap precedence comes into play. This is explained more in this article here

    To ensure the right numbers are showing up on your website, you'll want to edit the source for your other numbers to make sure they are not set to track all sources for the same swap target. If they are, they will swap on the site instead of your website pool. 

    Here is an article that goes into more detail about editing tracking sources if you need that further assistance. 

    Let me know if you have any other questions about this, and I'm happy to help. Also, welcome to the community!

  • It was found to be a bug with CallRail using the GBP profile instead of the DNI swap pool. They have now resolved it at CallRail. 

  • Hey Adam. I'm happy to hear you're no longer experiencing this issue. Let me know if you have any other questions!  


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