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Feature Request: 3 Way Calls

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Jordan Shi
Novice (Bronze)

It's a pretty basic feature that's really helpful for sales calls with more than one person. Does anyone know if this is in development, or if there's a release date set?

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    Robin
    Community manager

    Good morning Jordan!

    3-way calling is on our product team's roadmap, but we do not have a set timeline for when this will be available.

    However, there is a work around for this in Lead Center. Your agents can initiate a warm transfer either internally with another Lead Center agent or externally. As long as the original agent does not hang up the call when completing the transfer, all 3 people will remain on the call. Here's some more information about Warm Transfers. 

    Let me know if you have any questions, and welcome to the community!

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