Need to ability to set holidays
We have so many lines and companies that when a holiday comes up, most of the time nobody ever sets up the call flow to route to voicemail. There are just too many call flows to update (for instance remove Friday from the schedule step). You would then have to remember to come back and re-add Friday to the schedule step next week. This also causes our schedule to look horrible because it does not re-sort the days of the week in order when you remove and re-add days. If there was a way to set holiday dates, then for each call flow, set whether or not that call flow will check for the holiday would be great. You could add a new step category called Holiday at the very top of your call flow, it would check the holiday list and if today matches one, you could tell it what you would like to do (ie, play a message and send to voicemail).
I could edit all my call flows one time and never have to worry about it again (aside from adding holiday dates).