Geo Routing - Bulk Configure Zip Codes
I'm working on setting up Geo Routing for about 70 locations. I was able to get them into the CSV format and imported using the bulk setup, but I don't see any option to configure what happens on each location branch (beyond setting the transfer number in the CSV). For example: I would like to tag the calls by market to be able to more easily report on outcomes. We may also have certain Zip code groups that need to route to a Queue instead of a phone number.
Is it possible to edit the flow for each Location after using bulk import? Or do I need to manually create each Location to get this functionality?
Steps 14 & 15 of the Bulk Configure Geo-Routing suggest that after importing it is possible to edit the steps:
14. The zip codes or area codes from your CSV file will automatically populate in your geo-routing step.
15. Choose how you'd like to route calls to a location.