Volume of Calls Tracking

I want to know the highest volume of inbound calls per day of the week over the cours of 1 year or 6 months.  This is extremely relevant information for hiring and scheduling my team.  Please advise



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  • Official comment

    Hey Benjamin,

    To accomplish this, I would suggest building a custom report. The template you'll want to select is called Calls By Day & Time. Then you'll apply the filters for the time range you'd like to see this information and call direction (inbound calls only). This will show you a breakdown of which days during that time receive the highest volume of inbound calls. It should look something like this when you're done:

    Additional filters can be added if you'd like to break this down more.

    Let me know if you have any other questions!

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