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Benjamin Hammond

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  • Total activity 14
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Activity overview

Latest activity by Benjamin Hammond
  • Benjamin Hammond created a post,
    Answered

    Volume of Calls Tracking

    1. Community
    2. Call Tracking

    I want to know the highest volume of inbound calls per day of the week over the cours of 1 year or 6 months.  This is extremely relevant information for hiring and scheduling my team.  Please advise

    • 2 followers
    • 1 comment
    • 0 votes
  • Benjamin Hammond created a post,
    Answered

    Missed Calls Metric

    1. Community
    2. Call Tracking

    The total number of missed calls per phone number in reports appears to be skewed.  I seriously doubt that we are missing over 60% of the calls that are coming into our office.  Most-likley the pro...

    • 3 followers
    • 2 comments
    • 0 votes
  • Benjamin Hammond commented,
    1. Community
    2. General Information
    3. Introduce yourself!

    Chris Lara do you have recommendations on articles or other sources for creating inside sales scripts.  Thanks!

  • Benjamin Hammond created a post,

    Custom Transcripts per Line

    1. Community
    2. Product Ideas

    When answering calls in Lead Center it would be great if custom transcripts popped up (in half the window) to remind agents of questions, sales points, important service values or actually call scr...

    • 2 followers
    • 1 comment
    • 0 votes
  • Benjamin Hammond commented,
    1. Community
    2. General Information
    3. Introduce yourself!

    Hi, my name is Benjamin with Magnolia Home Inspections in Nashville TN.  We have been using CallRail for about a year and have been very happy with the service.  Looking forward to building a small...