Custom Transcripts per Line

When answering calls in Lead Center it would be great if custom transcripts popped up (in half the window) to remind agents of questions, sales points, important service values or actually call scripts.  We are working on that now but having to have manually printed scripts laminated in a binder for use. 



1 comment
Date Votes
  • Official comment

    Hey Benjamin Hammond !

    I agree, this would be a great feature. I've submitted the feature request to our product team. If there is an update made or this feature is added, I will let you know here!

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