Form Tracking Fails w/ Pop Up Blockers
I have 60 clients using the external form feature, as seen here https://www.abcautocare.com/estimates/
Yesterday I got a call from a client to tell me that the form could not be submitted with a pop-up blocker in place. Upon disabling the pop-up blocker, the form was submitted.
Upon testing further, I identified Call Rail as the problem. I contacted Call Rail support and was left with the impression that it's a "known issue" and for ME to solve it, I would need to reach out to each and every supplier of pop-up blockers and ask for Call Rail to be white-listed.
I was left feeling dumbfounded. Here I have been paying $50 a month for a service that does not work as it should nearly 20% of the time. 20%? Half of the users are on mobile with no pop-up blocker. I read about 45% of desktop users use a popup blocker.
If this was a "known issue", why would Call Rail not inform those relying on it?