How can a tracking number that is down for 2 months go undetected???

I am absolutely baffled at Call Rail's system. I have a client with 100+ tracking numbers spread across 4 companies and 14 individual store locations. It turns out that a number on a Google Business listing was "broken" for 2 moths, resulting in Lord only knows how much lost revenue! 

In random testing of other other numbers among our 100+ numbers, I am finding sporadic numbers down as well. 

Upon calling support, I am told it is beholden upon my client to regularly call 100+ tracking numbers individually to make sure they are working correctly?

How is it even possible to have faith in a company offering such a service as Call Rail does, when their service is a unreliable as described above? 



1 comment
Date Votes
  • Hi Thomas,

    Thanks for your post in the community! I'm very sorry for the issue you're experiencing with your GMB number. I've reviewed your account and see you have an open ticket with our Tier 2 support team regarding this issue. I've done some troubleshooting myself, and it seems your destination number is the culprit. I will follow up with you on the open ticket. 

    Please let us know if you have any further questions. We're here to help!

    Have a great afternoon!


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