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Duplicate Conversion Count (Web Form Submit + Phone Call)

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Joseph Digiaimo

We are experiencing an issue where our lead form is being counted twice as a first time caller if they submit a form and then call, when it should distinguish between the two.

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    Marty
    Community team

    Hi Joseph, 

    Thank you for posting in Community!

     

    Is this happening in an integration or your call logs? I will be glad to look into this further for you. 

     

    Thank you! 

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