Marty

Official comment

1. Community
2. Integrations
3. Microsoft Ads Integration is not connecting in CallRail

Hi Kate!  There could be a few things causing this to happen.  If you are unable to activate the Microsoft Ads integration, one potential issue could be related to the authorization process. When c...

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1. Community
2. Call Tracking
3. Duplicate Conversion Count (Web Form Submit + Phone Call)

Hi Joseph,  Thank you for posting in Community!   Is this happening in an integration or your call logs? I will be glad to look into this further for you.    Thank you! 

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Official comment

1. Community
2. Call Tracking
3. Website Pool Not Finding Swap Target on Magento Website

Hi Cornelius and thank you for posting in Community.  I would like to look into this further for you if possible. I can create a support ticket and investigate this more.  I will be sending an emai...

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Official comment

1. Community
2. Call Tracking
3. Call Attribution in Hubspot

Hi Todd,  Thank you for posting in Community.  Our Hubspot integration sends call data directly to Hubspot. We cannot prevent Dialpad from sending the call data also, which may result in duplicate ...

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1. Community
2. Integrations
3. Tracking with GTM Server Side Container

Hi Scott/ Nancy,  Here is some information regarding this:  Our integration uses the "Measurement Protocol API" which is Google's offering for sending Server-Side data to GA4. If you implement visi...

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Official comment

1. Community
2. Integrations
3. Tracking with GTM Server Side Container

Hi Scott,  Thank you for posting in Community! One question regarding your inquiry- are you using visitor tracking (Webpools) for your account? If not- this could be to blame. Please let me know an...

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Official comment

1. Community
2. API & Webhooks
3. PostCall webhook

Hi Dzmitry! Thank you for posting in Community! Great Question! So the milestones will show on the PostCall webhook when configured in CallRail with the desired URL. The milestone will show in the ...

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1. Community
2. General Information
3. Text or email alerts

Hello Bez,  Thank you for posting in Community! We appreciate your input.  Currently, the closest feature we have to this is the Conversation Intelligence option. A notification email can be set up...

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• Edited March 25, 2024 23:13
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Official comment

1. Community
2. Form Tracking
3. What if the source is the website itself?

Hello!  Thank you for posting in Community. We may need to look into this further for you in this case. There could be a particular reason but we'd need to investigate. If possible please call our ...

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1. Community
2. Lead Center
3. Chat push notifications

Hi Kyle,  Thank you for posting in Community!  I will be glad to put in a request with our Product Development team regarding this feature. I understand the importance of this and we appreciate you...

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