Updates to caller timeline

You may have noticed the caller timeline has gotten a little makeover to make it even easier to follow your leads' journey before, during, and after they call you. 

This improved layout allows for better skimmability across each lead's journey, and easier access to the data that you need to see. The details of the call (like the call duration, who took the call, and any notes they made) now share space with the call recording for easy viewing at the top. 

As you scroll down, you'll see improved hierarchy of interactions and its source to more easily follow the journey or the lead. On the upper righthand corner of each interaction, you can hover over to see details without needing to click into each one. 

Get to know your timeline - check out our support article for a more detailed tour. 

Have thoughts on this new layout? Drop them below!





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