Source information sent to contact records instead of Call Records in HubSpot
When call records are imported to HubSpot, the source detail (name of the tracking number) is added to "Last Source Contacted" in HubSpot within "Contact" records. There is no unique identifier added to the call record itself past the first source listed as "CallRail."
I suggest that the exact information being added to the call record in the field named "Record Source Detail 2" so that more accurate reports can be made.
Currently, any reporting features in HubSpot are using the contact source, and are impacted when the same contact reaches out to multiple different numbers, thus making the report inaccurate.
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