Wordpress plugin troubleshooting

If you’re having trouble with the CallRail Wordpress plugin, here are some tips on how to resolve this. 

Newest version

Ensure you're on the most recent version of the plugin. The best way to check this is to uninstall and reinstall the plugin. 

WP Rocket

Certain plugins can cause the Javascript snippet to fail. Plugins like WP Rocket work by removing code that is deemed unnecessary to improve a page’s load time. This can often cause our Javascript snippet to be removed from your website. When this happens, the CallRail Javascript no longer loads on your website, and numbers will not swap properly.

We suggest either disabling these types of plugins, or adding an exception within the plugin for the domain cdn.callrail.com from JavaScript caching. 

Testing

The plugin could be working correctly, but you’re unable to see it when you test. To test correctly, you’ll want to close out of the site completely and visit through an incognito window. This allows you to test as a brand new visitor. 

If you’re still having issues with your number swapping on your website, please contact our Support Team.