Wordpress plugin troubleshooting

If you’re having trouble with the CallRail Wordpress plugin, here are some tips on how to resolve this. 

First Party Script

When installing the plugin, there is a box that asks if you’d like to "Enable as a first party script." You will want to ensure this box is unchecked. If you’re unsure, we suggest uninstalling the plugin and reinstalling it following the steps in this help article. 

WP Rocket

Certain plugins can cause the Javascript snippet to fail. Plugins like WP Rocket work by removing code that is deemed unnecessary to improve a page’s load time. This can often cause our Javascript snippet to be removed from your website. When this happens, the CallRail Javascript no longer loads on your website, and numbers will not swap properly.

We suggest either disabling these types of plugins, or adding an exception within the plugin for the domain cdn.callrail.com from JavaScript caching. 

Testing

The plugin could be working correctly, but you’re unable to see it when you test. To test correctly, you’ll want to close out of the site completely and visit through an incognito window. This allows you to test as a brand new visitor. 

If you’re still having issues with your number swapping on your website, please contact our Support Team.

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