Hey Marcus. We have several ways to block robo calls. You can utilize the settings in the Blocked Numbers list to challenge or block certain categories of callers. Here are the steps on how to do this:
Click the Settings icon on the left navigation bar.
Choose the company where you’d like to block or challenge calls.
Choose Blocked Numbers from the Lead Management header on the left.
Block a specific phone number at the top of the page by entering the number into the top field and clicking Block. You can also choose to block this caller from all companies in your account by clicking the checkbox. Use the drop-down menu for each number to challenge or reject calls from that caller.
You can also choose to filter callers by category at the bottom of the page. Select Challenge, Block, or Allow to apply your settings to any caller that falls within one of these categories.
Another method is to create a call flow that challenges callers.
The Call Flow Builder can catch or divert spam callers by creating steps that would challenge the caller, solving a spam problem with 100% accuracy. You can create a Menu step within a Call Flow, and if the caller doesn't successfully navigate the menu, the call will not appear on your call log (or be billed). If the caller reaches the menu and listens to the menu three times without selecting a menu option, CallRail will automatically prevent that call from showing on your call log, reports, and your billing.
Since we can't prevent people from calling a telephone number, filtering out the call within the menu is a great line of defense for spam or robocallers.
Let me know if you have any questions about the above. We also go more into detail about this in the following support article: How CallRail Prevents Spam
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Hey Marcus. We have several ways to block robo calls. You can utilize the settings in the Blocked Numbers list to challenge or block certain categories of callers. Here are the steps on how to do this:
Another method is to create a call flow that challenges callers.
The Call Flow Builder can catch or divert spam callers by creating steps that would challenge the caller, solving a spam problem with 100% accuracy. You can create a Menu step within a Call Flow, and if the caller doesn't successfully navigate the menu, the call will not appear on your call log (or be billed). If the caller reaches the menu and listens to the menu three times without selecting a menu option, CallRail will automatically prevent that call from showing on your call log, reports, and your billing.
Since we can't prevent people from calling a telephone number, filtering out the call within the menu is a great line of defense for spam or robocallers.
Let me know if you have any questions about the above. We also go more into detail about this in the following support article: How CallRail Prevents Spam
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