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How Does Call Rail Detect Spam Form Submissions

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Thomas Hall
Expert (Gold)

I have several forms on websites to which I have integrated Google's Recaptcha v3.

 

Upon form submission, information is sent to Call Rail first, then processed on my server, first by checking the recaptcha variable oJSON.data("success"), if True, form is processed, if False the form is not. 

My question is how does Call Rail validate form submissions outside of Google's recaptcha. I hope this makes sense? It would seem in the Call Rail admin area, I only see valid form submissions when I know other bogus forms have been submitted. 

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    Robin
    Community manager

    Hey Thomas. Our product team got back to me on this question and said there are two things we look for for valid forms:

    1. Person info - each form submission must have at least a name and phone number or email. Without these, we don’t consider the forms a valid lead, therefore, not a valid form submission.
    2. Duplicates are only shown once. Previous form submissions that are duplicates are deemed invalid and only the last form of a set of duplicates would show in CallRail.

    Please don't hesitate to let me know if you have any further questions! 

  • Avatar
    Robin
    Community manager

    Hey Thomas, and thank you for your question.

    Our product team is looking into this for you, but in the meantime, I did want to let you know that you can now mark forms as spam within CallRail like you can do with calls. If you flag a form as spam, that session uuid is flagged and form submissions from that session uuid are no longer captured by CallRail. Here's an article going into more detail about this new feature: Marking Forms as Spam

    Once I get an answer from our product team, I will let you know here!

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