Some Feature Requests

1. The option to send a scheduled message would be amazing. I am often replying very early in the morning or late at night, and don't want to SMS someone at 6am.

2. A Move to Reviewd Keyboard shortcut. Its a button i have to click 100 times a day, and would be amazing to streamline that with some sort of shortcut

3. Old text messages in thread: Currently it just shows a weeks worth of SMS messages, and you have to click "More Interaction" to find ones from weeks or months ago. It would be better if the old ones showed in the thread and you didn't need to click "More Interactions"



Date Votes
  • Official comment

    Hey Joe. Thank you for providing this feedback! I will definitely make sure our product team sees the above feature requests. If they are implemented in the future, I will let you know in this post!

    Please don't hesitate to let us know if you have any further requests, and welcome to the community!

  • I second this request. It would be great to be able to send scheduled text messages and text message reminders to our customers. 

    We utilize Housecall Pro and they integrate with a company called Podium who had offered these features. 

  • Hey Mai. We really appreciate you joining in on this thread to give your thoughts as well. Our product team is taking a look at these suggestions, and I will update this post if anything like this is implemented in the future.

  • Helllo all, I found this thread looking for the same thing :) To add to the 'reminder' mechanism having the ability to remind ourself for specific callers I.E - follow up with this call/form/chat lead in X amount of days, then a reminder comes in. I guess it would make the 'notes' section of the lead more robust.

  • Hey Chris Lara! I agree; that is a really good idea for a feature request. I'm submitting this to our product team, and if there is any update, I will let you all know here. 

  • Hey Joe Taylor,

    I wanted to reach out and let you know our product team has made some recent updates to texting in Lead Center. One of the updates now shows all texts in a thread without having to click view more interactions each time. When clicking on a specific text interaction, it will take you to that text interaction, but now the previous and newer interactions show as well in the thread. 

    Thank you again for providing this feedback!


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