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Latest activity by Sean
  • Sean commented,
    Official comment

    Tom - excellent observation! We've noticed the same thing; it doesn't always target well and focus its attention on the behavior of the agent rather than the caller. We've seen a similar issue with...

  • Sean commented,
    Official comment

    You're not alone! "Existing Customer", "Existing Patient" and other variations on that idea are the most commonly used custom tag across all of our users."Wrong Number" is also a common one, and we...