Kissmetrics integration

Kissmetrics tracks and analyzes visitors to your website so you can better understand how to acquire new customers, retain current customers, and grow your business. CallRail’s integration with Kissmetrics gives you the data you need to see what page or action prompts your website visitors to call your business.

Getting started

In order to match visitor’s sessions with calls, this integration requires:

- Visitor tracking and your JavaScript snippet installed on your website

- Your Kissmetrics API key from your Kissmetrics account

Integrating with Kissmetrics

CallRail’s integration with Kissmetrics is company-dependent in your account. Follow the instructions below for each company you’d like to integrate with Kissmetrics.

1. Click the Settings icon on the left navigation bar.
   
   
2. Choose the company you’d like to integrate with Kissmetrics.
   
   
3. Click Integrations at the top of the page.
   
   
4. Choose Kissmetrics from the list of integrations.
   
   
5. Enter your Kissmetrics API key. You can find this key on your settings page in Kissmetrics.
   
   
6. Click Save to activate your integration.

YourCallRail data in Kissmetrics

Phone calls appear in Kissmetrics as a “Called in” event. These events show alongside your website visitor’s other events, such as web page views.

Deactivating Kissmetrics integration

Deactivating a company's Kissmetrics integration will prevent your phone calls from reporting in your Kissmetrics account. We'll keep your integration credentials saved in case you'd like to reactivate your integration in the future.

1. Click the Settings icon on the left navigation bar.
   
   
2. Click Settings at the top of the page.
   
   
3. Choose the company where you'd like to deactivate the integration.
   
   
4. Click Integrations at the top of the page.
   
   
5. Choose Kissmetrics from the list of integrations.
   
   
6. Select Deactivate Integration on the right side of the page.