On October 7, 2025, CallRail announced the sunset of Lead Center. Beginning January 27, 2026, Lead Center will be phased out and no longer available in your CallRail account. This process will also occur with the Lead Center mobile app. Users who wish to make outbound communication with customers can either:
- Use CallRail's outbound dialer and Messaging feature for communicating with customers
- Work with our team to migrate your outbound communication to RingCentral.
This article contains information to guide you towards the best decision for your business needs:
Lead Center sunset: What you need to know
Lead Center serves as a lead management system, unified communications hub, and virtual phone system — all rolled into one, easy-to-use tool. Check out the videos below to learn more.
Lead Center Basic Setup
Lead Center Tools
Adding Agents to Lead Center
Call Flows for Lead Center
Call Queues for Lead Center
Schedule Step