Change Agent Hold Music

We have a callflow queue with a team.  I am able to set the hold music for the queue.  Once an agent answers and if they then  place the person on hold, the hold music is now some default music I have no control over.  This is a lost marketing opportunity, and the music that plays is not a great default choice.  It would be nice to set all the hold music to my choice.



1 comment
Date Votes
  • Official comment

    Hey Kevin,

    Thank you for providing this feature request! I definitely agree this would be beneficial for many. I'll get this request submitted to our product team. If there is any update made, I'll let you know here.

    Thank you again for suggesting this, and welcome to the community! 

Please sign in to leave a comment.

Didn't find what you were looking for?

New post