Change Agent Hold Music
We have a callflow queue with a team. I am able to set the hold music for the queue. Once an agent answers and if they then place the person on hold, the hold music is now some default music I have no control over. This is a lost marketing opportunity, and the music that plays is not a great default choice. It would be nice to set all the hold music to my choice.
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Comments
Hey Kevin,
Thank you for providing this feature request! I definitely agree this would be beneficial for many. I'll get this request submitted to our product team. If there is any update made, I'll let you know here.
Thank you again for suggesting this, and welcome to the community!
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