Route previous callers to the same number for answered AND unanswered calls
We are using the round robin functionality for inbound lead distribution to sales agents. When an agent misses a call, the customer will often call the number back immediately and the lead will then be routed to the next agent in the round robin.
Meanwhile, the initial missed call triggers our lead creation in salesforce and assigns the lead to the initial agent. This agent responds to the missed call and now we have two sales agents pursuing the same lead which causes lots of headaches.
An option to "Route previous callers to the number that it was previously routed to last time they called" regardless of whether the call was answered or unanswered would solve this problem.