This Just In: Winter product updates from CallRail
Brianna Weaver
Community team
In case you missed it, our bi-annual product update webinar is now available for on-demand viewing!
This session is jam-packed. Here's what we covered, plus resources for more information:
Myth-busting: why recording your calls unlocks the full potential of CallRail
- Fact! This capability is included in every CallRail package.
- Fact! No - you don't have to turn it on for every call. You get to choose where and when to record your calls.
- Fact! PII-redaction is built-in for multi-number sequences in call recordings and transcriptions.
Third-party cookies: a recipe for success (even when the ingredients are changing)
- Google is disabling the use of third-party cookies
- This change will not impact your use of CallRail! CallRail has always and will always operate through the use of first-party cookies.
- Here's our checklist for preparing the rest of your tech stack for this change.
New ways to automatically translate, qualify, and attribute your calls:
- Our latest experimental alpha feature from CallRail Labs: Self-Reported Attribution
- An update to Automation Rules for even more accurate lead qualification
- Multi-language transcription support is now available in 7 languages
We hope this session was helpful in getting up to speed on what's new at CallRail! Got questions about anything we covered? Drop them below.
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