Reques for Audit Log
We would like to have the ability to have an audit log to view changes made within an account and who made them. This would help us tremendously when tracking down any issues that come up.
2
lead center,javascript,integrations
Comments
Agreed, there was an adjustment made to our integration that was left incomplete and we have no way of knowing who made this change. It would be beneficial to understanding more about internal changes, especially when there may be several entities working under the same CallRail.
Hello,
Thank you for reaching out and sharing your feedback!
I completely understand how having the ability to view account changes and identify who made them would be tremendously helpful for your team, especially when it comes to troubleshooting and tracking down specific issues.
At this time, a comprehensive audit log feature is not available within the customer-facing side of the platform. However, I can see exactly how much value this would provide for your workflow.
I have gone ahead and submitted a formal feature request on your behalf to our product team for future consideration. We rely heavily on feedback like yours to help shape our product roadmap, and I’ve made sure to include your specific use case in the report.
While I don't have a specific timeline for when such a feature might be implemented, we will certainly keep you updated on any progress. In the meantime, if there is any specific information and/or changes you would like further insight on, please feel free to reach out to our support team at 888-219-2787 or via live chat and they will be happy to take a deeper look into your account to obtain the needed information.
Please sign in to leave a comment.