Clearing Dashboard Alerts
Will we ever have the ability to clear out the alerts on our dashboard ourselves? We have run into some issues where things appear to be functioning properly but the alert still lives there until your support team removes it.
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Comments
Hello Shannon,
The Account Alerts will appear if an issue is found to notify you of possible problems(i.e., numbers not swapping, integration failed, etc). Once the issue has been corrected, the system should automatically remove these alerts. CallRail automatically performs a daily test on the website for the URL previously given on the JavaScript Snippet test page. If it is detected that the snippet may not be installed correctly on the specified website, an alert will be created in-app.
I have confirmed that our product team has cleared your account alerts as requested via your previous support interaction.
At this time, it is not possible to manually delete these alerts from within your account. I have however, submitted a feature request on your behalf for review and future consideration.
If you have any additional questions or need further assistance, please feel free to reach out to our wonderful support team at 888-219-2787. We are here to help!
Best regards,
Will
Hi Will,
I agree with Shannon. Do you know when the feature request will be live for us to utilize?
We have several alerts for website issues that have already been fixed, as well as JavaScript alerts that are still appearing—even for accounts that have canceled. It would be really helpful if we could delete or dismiss these alerts ourselves when they no longer apply to the client.
Thanks!
Maria |Softline Solutions
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