Account alerts

You will be notified of important account information inside the CallRail application, such as failed integrations, billing information, and if your website pools are swapping too quickly.

In-app account alerts 

Account alerts notify you at an account level of important information in your account. These alerts are not company-specific and give you notifications across your entire account. To view in-app account alerts: 

  1. Login to your CallRail account. 
  2. Select the bell icon in the bottom left corner of your account. The red dot indicates that you have unread alerts. 
    Screen_Shot_2020-11-09_at_5.16.29_PM.png
  3. The sidebar will populate with any alerts for your account and links to take action on that alert. 

Alerts are pulled from CallRail and sent to accounts on a regular basis, but not necessarily in real-time.

JavaScript snippet alert 

The notification to install your JavaScript snippet will take you to the first company alphabetically that does not have the JavaScript snippet installed.

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You can then proceed through each company that does not have the JavaScript snippet installed. For more information on how and why to install your JavaScript snippet, follow the instructions in this help article

Website pool swap alert

This notification will alert you if the tracking numbers in a website pool within your account are swapping too fast to accommodate all the traffic they are set for. 

Selecting the alert will take you to the website pool's Number Assignment Table. From this page, you can add more tracking numbers to ensure that each visitor receives their own number and your data remains accurate.

For more information on the necessary amount of tracking numbers to place in your website pool, see this help article.

Dynamic number insertion alert emails

CallRail uses dynamic number insertion (DNI) to give your customers a unique phone number upon visiting your website. If your DNI is experiencing issues, CallRail will email you to notify you so that you can take action sooner. These email notifications are managed on an account level.

For more information, please view our notification-specific support article.

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