A CallRail account administrator can use the All Account Numbers page to:
- View and edit the active tracking numbers of all companies.
- View which features are enabled for each tracking number.
- View call logs for all numbers.
Getting started
The All Account Numbers page is only available to administrators in CallRail.
View all account numbers
Follow the instructions to see a list of all the active tracking numbers in your account.
- Select the Settings icon on the left navigation bar.
- Choose the company where you'd like to view your numbers.
- Select Account-Level Numbers at the top right.
- View and interact with all of your account numbers.
- The Company column shows which company the tracking number belongs to.
- The Company ID column shows the unique Company ID for the tracking number.
- The Number Name column shows the name you gave the tracking number.
- The Source column shows the channel driving calls to the tracking number.
- The Tracking Number column shows the exact tracking number for source tracking numbers and the total number of tracking numbers for website pools.
- The Destination column shows where calls to the tracking number are routed.
- The Swap Target(s) column shows the telephone number CallRail looks for on your website to dynamically replace with the tracking number.
- The Call Recording column shows whether recordings are turned on for the number.
- The Whisper Message column shows whether a whisper message is configured for the number.
- The Text Messaging column shows whether text message features are turned on for the number.
- The Caller ID column shows which number is displayed when the tracking number receives a call.
- The Last Call column shows the date and time that the tracking number last made or received a call.
- The Date Created column shows the date and time the number was created.
Export all account numbers page
You can export a list of your active tracking numbers to a CSV file.
- Select Export from the right side of the All Account Numbers page.
- Choose the CSV option from the drop-down. This will start the process of building your CSV file, which will automatically download in your browser when finished.