Jim Pendergast
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Latest activity by Jim Pendergast-
Jim Pendergast commented, Thanks Robin! If I'm interpreting the suggested workaround correctly, the downside of the fix would be those unanswered calls never making their way into salesforce and consequently the missed call...
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Jim Pendergast created a post, Route previous callers to the same number for answered AND unanswered calls
We are using the round robin functionality for inbound lead distribution to sales agents. When an agent misses a call, the customer will often call the number back immediately and the lead will the...