There are a few different answer statuses in your call log and call reports that have unique meanings and symbols. Here is a breakdown of those statuses and their corresponding definitions to help you better understand the data provided.
Inbound answered call
When a call comes in and you answer it. Additionally, a call answered by a phone system outside of CallRail is considered an answered call.
Inbound missed call
When a call comes in and doesn't go to a voicemail system after going unanswered for 15 seconds.
Voicemail call
Typically, when a call comes in and our call flow voicemail step answers the call.
We can automatically detect voicemails on the destination number. If a voicemail on the destination number is successfully detected, the call will be marked as Voicemail. If a voicemail is not successfully detected on the destination number, the call will be marked as Missed.
Outbound call
When you place a call to one of your customers.
Abandoned call
When a caller disconnects before 15 seconds have passed, therefore not giving the destination number enough time to ring.* This would be defined as an abandoned call.
*A call can be considered abandoned for outbound and inbound calls. You can see this by looking at the Duration column of the call log or report and you’ll see:
