Get details on the number of missed calls each day of the week and within each hour of the day. You can use this report to understand your peak call times and ensure calls are answered accordingly.
Getting started
CallRail defines a missed call as any unanswered inbound call that results in an automatically detected voicemail or is detected as abandoned. Calls received by a Voicemail step in the Call Flow Builder are also considered to be missed.
A call answered by a phone system outside of CallRail is considered an answered call. Any call answered by a person or an automated system in which the customer didn't leave a voicemail is also considered an answered call.
This report is available at the company level in your account.
Need to print, export, or save a report? You can follow the instructions in this article to do so.
Unanswered calls report
Use these instructions to access your unanswered calls report for a specific company.
- Select on the Analytics icon on the left navigation bar.
- Select Reports at the top of the page.
- Choose Unanswered Calls from the Behavior header on the left.
- Use the filter bar to select whether you'd like to view missed calls by day of week or by hour of day. Your table will adjust accordingly. You can hover over your bar graphs to see a breakdown of answered calls vs. missed calls. You can also view a chart that shows the percentage of missed calls. You can use the numbers within the table to go to a separate page featuring details about missed calls for that time period. If desired, you can add filters by selecting Add Filter in the filter bar.
- The columns within the table illustrate how many calls were missed each hour of the day during the date range selected at the top of the page.