Enhance Automated Response feature with conditional logic for better control

Dear CallRail Product Ideas Listeners,

I recently discovered the Automated Response feature while adjusting some settings and would love to use it. However, I noticed that this feature operates on an all-or-nothing basis.

We have several tracking phone numbers, and it would be beneficial to be able to select which numbers should not trigger the automated response when they call in. As such, I would like to request the ability to specify which tracking phone numbers should not activate the Automated Response feature.

Could you please consider adding this feature to your platform? It would be a significant help to our team and, I'm sure, many others who use CallRail's services.

Thank you for your attention to this matter.

Best regards, Chris



Date Votes
  • Official comment

    Hey Chris!

    Thank you for suggesting this feature update. This request has been submitted to our product team to review.

    In the meantime, there is a workaround I can offer you. While the rules cannot be set up for specific tracking numbers, they can be created for specific companies. You could transfer numbers into different companies within your account and assign the automation rule to those companies (groups of tracking numbers) accordingly. 

    I know this isn't a viable solution for some accounts, but I still wanted to offer the suggestion.

    Let me know if you have any questions, and welcome to the community! 

  • In addition to this, I would like to request configuring the auto text reply, based on the call "tag".

    This way we can customize the auto-reply based on which time of day the call was received (after-hours or not), and what option the caller picked so I can auto-reply with the right message to them. 

  • Hey Mehran,

    This is a very interesting idea for a feature. I'll get this sent up to our product team for review.

    If there are any updates, I will let you know here in this thread!

  • Yes - I need this as well.  The automated text response is hugely beneficial - but only if we can specify to which number (and when) this goes out.   In my case - if a person does NOT press 1 for sales, I'd prefer the auto text response NOT go out.  (this causes unnecessary new records to be imported into our CRM system) For this scenario, the feature would be tag based since a certain tag is assigned when a person presses 1.   I'd like to see the option for making this tag based OR for us to be able to turn off/on at the phone number level - not at the company level.   

  • Hey Janice,

    Thanks for joining the conversation here. I'll get your comments sent up to our product team!


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