Add feature to see which users calls rang to in the call log
It would be massively beneficial if a feature were added to the call log that would enable administrators to view to which users calls actually rang. For each call, we would like to see every agent/user to whom the call actually rang. This would be very helpful in troubleshooting a pervasive issue we've seen, namely, users not receiving calls despite being members of a given call flow and despite having taken the necessary troubleshooting steps of deleting and re-downloading Lead Center, ensuring their mobile device is up-to-date, and having administrators reset their user settings to ensure they are not stuck in busy mode. Despite these troubleshooting measures, we've still had several users note they are not receiving calls they should be receiving.
If this feature were added, it would make our troubleshooting process much easier, provide more transparency as to why users may not be receiving calls, and give us clarity on whether the issue resides in an inherent system flaw, or if it's an issue that can be addressed on our side by rebuilding/reworking the call flows themselves.
Please reference tickets 488268 and 491589 for context.