Nick DeCesare
Activity overview
Latest activity by Nick DeCesare-
Nick DeCesare created a post, Add Teams feature for simulcalls OR shorten minimum queue ringtime
For queue steps, the minimum amount of time a call will ring to an agent is 3 minutes before moving on to the next agent. Additionally troubling is the fact that if an agent is receiving a call who...
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Nick DeCesare created a post, Add Reporting for which Missed Calls were Returned
It would be very useful if the product team could add an inherent reporting capability to allow us to see which missed calls were returned. Right now, the only way to do this would be to manually c...
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Nick DeCesare created a post, Add feature to see which users calls rang to in the call log
It would be massively beneficial if a feature were added to the call log that would enable administrators to view to which users calls actually rang. For each call, we would like to see every agent...
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Nick DeCesare created a post, Allow Lead Center to Access iPhone Contacts
We'd like to request a feature update enabling Lead Center to access a mobile phone's contacts, because we'd like to avoid having to manually add contacts via Lead Center. We have a use case where...