Full Call Transcript in Email Notifications
Would it be possible to include the full transcript in the email notifications? WhatConverts does this and it saves so much time being able to quickly skim from your email inbox :)
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Hey Sarah and Marlo,
Thanks for posting in Community! This a popular feature request, and I can see how being able to view the full transcript from your email would be a time saver. Our Product team is exploring the possibility of providing additional insights through email notifications. If any updates are made, I'll let you know here.
I like this idea. Having the full transcript in the email notifications would save a lot of time! Or, better yet, the ability to customize what you want included in the email notifications.
It's been over a year. Do we have this feature yet?
Hello Kevin,
At this time, full call transcriptions are not available via email notifications. Currently, with the use of Conversation Intelligence, you will receive an email notification with a preview of each call's transcript. You can click the link in the email to be redirected to the caller's timeline, where you can read the full transcript of the call.
It is possible to receive Call Summaries via email notifications, which will give you quick insights into conversations between your team and customers by providing a summary of each transcribed call. Call summaries are included with our Premium Conversation Intelligence feature.
I have reached out to our product team on your behalf to emphasize how useful the ability to view full transcriptions via email notifications would be. I believe this would be a great future improvement! We will notify you of any changes.
If you have any additional questions, please do not hesitate to reach out to our support team at 888-219-2787. We are here to help!
I hope you have a wonderful evening!
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