Brianna Weaver
Posts
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Introducing: Convert Assist
Our latest AI innovation to join the CallRail suite of products is here! Convert Assist helps businesses quickly respond to unclosed leads and improve lead-to-sale conversion by providing clear ne...
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User Roles & Permissions
If you’re struggling to access, manage, or edit your CallRail account, you may want to revisit your user role and see if it supports your needs. Where can I find what user role I have? In CallRai...
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Welcome to the new CallRail Classroom!
We’ve heard your requests for more educational videos, and are thrilled to bring you a new way to master CallRail products with CallRail Classroom! These videos are brief, easy to follow, and provi...
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Join us for CallRail's product update webinar (Summer 2024)
This only happens twice a year! Join us for our bi-annual webinar to hear from our team of product experts on the latest updates, newest features, integrations, and more. See it all in action, plus...
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New healthcare integration with Freshpaint!
Our next innovative collaboration for healthcare customers is here! CallRail and Freshpaint are two platforms that put data compliance at the forefront of your marketing strategy - so you can maxim...
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Updates to caller timeline
You may have noticed the caller timeline has gotten a little makeover to make it even easier to follow your leads' journey before, during, and after they call you. This improved layout allows for...
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Create and save custom reports to easily view your call analytics
Did you know that you can save pre-filtered reports without having to recreate them every time you log in to CallRail? The easiest way to drill down into your call analytics and identify relevant d...
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New multi-conversation insights report
Our latest feature, the multi-conversation insights report, just released in Premium Conversation Intelligence! This new weekly report distills the top insights from calls received from any source...
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New homepage now available in Lead Center mobile app
The desktop homepage dashboard experience will now be coming to the Lead Center mobile app! Rolling out this week, you'll see an overview of lead and agent interactions and be able to drill down in...
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HIPAA Compliance for Agencies
If you serve clients in the healthcare industry, knowing when and where HIPAA compliance comes into play for your agency can be confusing. One of the main concerns agencies have around HIPAA compli...