Marty

1. Community
2. Call Tracking
3. Missing Call Attribution Due To Segmenting Of Phone Numbers By Traffic Channel?

Hi Hunter,  Thank you for posting in Community! I will be glad to look into this. I am going to open a ticket on our support end and get some more data from you so I can look into the exact call to...

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• Created December 06, 2023 21:44
• 0 votes

1. Community
2. Form Tracking
3. Enable form tracking for all future companies (like the option in transcript intelligence)

Hi Russell,  Thank you for posting in Community!  Just to ensure I understand correctly..you would like to see the option added to where external form tracking is turned on automatically for any co...

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• Created December 06, 2023 20:48
• 0 votes

1. Community
2. Integrations
3. Looker Studio Integration

Hi Zachary,  Thank you for posting in Community! I will be glad to help you out. I am looking into some more details regarding this request. I am assuming you have the different connectors set up a...

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• Created December 06, 2023 20:33
• 0 votes

1. Community
2. General Information
3. show amount of hold time a customer waited

Hi Adam!  So we do have an area in Lead Center called the "Team View" section where you can see active call information regarding the queue.  Here is a screenshot on where to navigate in the Lead C...

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• Created December 01, 2023 23:47
• 0 votes

1. Community
2. CallRail Labs
3. Amount of Hold Time

Hi Adam!  So we do have an area in Lead Center called the "Team View" section where you can see active call information regarding the queue.  Here is a screenshot on where to navigate in the Lead C...

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• Created December 01, 2023 23:46
• 0 votes

1. Community
2. Call Tracking
3. Why Do I Need a Call Pool for a Website?

Hi Joachim! Welcome and thank you for posting in Community!  I appreciate you bringing this topic up. Our minimum for webpools is set at 4 due to prevention of misattribution for sourcing of calls ...

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• Created December 01, 2023 23:35
• 0 votes

1. Community
2. Call Tracking
3. Swap Not Working on Button with Forwarding Number

Hi Thomas,  Thank you for bringing this to our attention. I am reaching out to you through a support ticket so we can troubleshoot and get this issue resolved for you. Be on the lookout for an emai...

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• Created December 01, 2023 17:16
• 0 votes

1. Community
2. Lead Center
3. Can't Transfer Calls to Any Agent in Lead Center

Hello Laura!  I am so sorry to hear you have been experiencing issues with transferring calls. We definitely understand the frustration that this issue is occurring. I wanted to let you know that I...

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• Created November 08, 2023 00:28
• 0 votes

1. Community
2. Integrations
3. Facebook integration not working - URL Parameter Status keeps saying 'Not Found'

Hi Alex,  Actually I found an existing ticket that is assigned to one of our representatives so I am going to be in touch with them and we will find a resolution for you. Thank you for your patience! 

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• Created October 20, 2023 19:17
• 0 votes

1. Community
2. Integrations
3. Facebook integration not working - URL Parameter Status keeps saying 'Not Found'

Hi Alex,  I will be happy to help you out! I would like to review this a bit further for you. I am going to create a support ticket for you and I will be in touch so I can find the exact answer for...

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• Edited October 20, 2023 19:11
• 0 votes