Marty

1. Community
2. Call Tracking
3. Call Rail Disappoints On Button Swap

Hi Thomas! Thank you for posting in Community!  So I wanted to let you know that I consulted our internal teams and for an answer regarding this. Unfortunately the way our product is built it is no...

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• Created December 13, 2023 21:35
• 0 votes

1. Community
2. Product Ideas
3. Retroactively mark calls/ forms as leads in Automation Rules

Hi Sean,  Thank you for posting in community! Thank you for suggesting this idea to us. I am going to create a feature request and send it to our development team so they can look into this. As of ...

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• Created December 07, 2023 20:22
• 0 votes

1. Community
2. Product Ideas
3. Form data with Salesforce Integration

Hi Selena,  Thank you for posting in Community! We are happy to have you here.  Unfortunately as of right now the CallRail integration with Salesforce only sends call data. Text messages and Form S...

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• Edited December 06, 2023 23:03
• 0 votes

1. Community
2. Call Tracking
3. Missing Call Attribution Due To Segmenting Of Phone Numbers By Traffic Channel?

Hi Hunter,  Thank you for posting in Community! I will be glad to look into this. I am going to open a ticket on our support end and get some more data from you so I can look into the exact call to...

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• Created December 06, 2023 21:44
• 0 votes

1. Community
2. Form Tracking
3. Enable form tracking for all future companies (like the option in transcript intelligence)

Hi Russell,  Thank you for posting in Community!  Just to ensure I understand correctly..you would like to see the option added to where external form tracking is turned on automatically for any co...

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• Created December 06, 2023 20:48
• 0 votes

1. Community
2. Integrations
3. Looker Studio Integration

Hi Zachary,  Thank you for posting in Community! I will be glad to help you out. I am looking into some more details regarding this request. I am assuming you have the different connectors set up a...

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• Created December 06, 2023 20:33
• 0 votes

1. Community
2. General Information
3. show amount of hold time a customer waited

Hi Adam!  So we do have an area in Lead Center called the "Team View" section where you can see active call information regarding the queue.  Here is a screenshot on where to navigate in the Lead C...

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• Created December 01, 2023 23:47
• 0 votes

1. Community
2. CallRail Labs
3. Amount of Hold Time

Hi Adam!  So we do have an area in Lead Center called the "Team View" section where you can see active call information regarding the queue.  Here is a screenshot on where to navigate in the Lead C...

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• Created December 01, 2023 23:46
• 0 votes

1. Community
2. Call Tracking
3. Why Do I Need a Call Pool for a Website?

Hi Joachim! Welcome and thank you for posting in Community!  I appreciate you bringing this topic up. Our minimum for webpools is set at 4 due to prevention of misattribution for sourcing of calls ...

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• Created December 01, 2023 23:35
• 0 votes

1. Community
2. Call Tracking
3. Swap Not Working on Button with Forwarding Number

Hi Thomas,  Thank you for bringing this to our attention. I am reaching out to you through a support ticket so we can troubleshoot and get this issue resolved for you. Be on the lookout for an emai...

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• Created December 01, 2023 17:16
• 0 votes