Marty

1. Community
2. Lead Center
3. Chat push notifications

Hi Kyle,  Thank you for posting in Community!  I will be glad to put in a request with our Product Development team regarding this feature. I understand the importance of this and we appreciate you...

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• Created March 25, 2024 19:40
• 0 votes

1. Community
2. General Information
3. How do we widen the columns?

Hi Dean,  I understand the need for this function. I am going to submit a feature request to our development team to inform them of how this would be helpful. Thank you for your input and suggestio...

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• Created March 08, 2024 20:42
• 0 votes

1. Community
2. General Information
3. How do we widen the columns?

Hello Dean! Thank you for posting in Community!  To answer your question:  We can adjust the columns displayed in the log by going into the "Edit Columns" option in the activity log where you can ...

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• Edited March 08, 2024 18:26
• 0 votes

1. Community
2. Lead Center
3. When transferring to a number outside of the lead center can you make a cold transfer?

Hello Barb,  Welcome to Community! Thank you for posting your inquiry!  So with Lead Center, right now the functionality works so you can do the external transfer, however, that external number has...

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• Created February 15, 2024 00:15
• 0 votes

1. Community
2. Product Ideas
3. SMS automation via hubspot workflows

Hi Kevin! Thank you for posting in Community! I appreciate you bringing up this product idea.  Do you mind elaborating just a bit on the Hubspot workflow need? I just want to be able to complete a ...

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• Created February 14, 2024 21:09
• 1 vote

1. Community
2. General Information
3. Can call flows be applied to only certain parts of the day?

Hi Tj!  Welcome to Community! Great Question! So you definitely have the ability to set up your call flow the way you need to for business hours and after hours. I have made a quick video that may ...

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• Created January 26, 2024 19:11
• 0 votes

1. Community
2. Product Ideas
3. Add Call Routing By Tag

Hi Issac,  Thank you for posting in Community!  This is a great idea for a product request. I have submitted a feature request to our development team regarding this. Thank you so much for bringing...

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• Created January 24, 2024 00:03
• 0 votes

1. Community
2. Call Tracking
3. Call Rail Disappoints On Button Swap

Hi Thomas! Thank you for posting in Community!  So I wanted to let you know that I consulted our internal teams and for an answer regarding this. Unfortunately the way our product is built it is no...

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• Created December 13, 2023 21:35
• 0 votes

1. Community
2. Product Ideas
3. Retroactively mark calls/ forms as leads in Automation Rules

Hi Sean,  Thank you for posting in community! Thank you for suggesting this idea to us. I am going to create a feature request and send it to our development team so they can look into this. As of ...

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• Created December 07, 2023 20:22
• 0 votes

1. Community
2. Product Ideas
3. Form data with Salesforce Integration

Hi Selena,  Thank you for posting in Community! We are happy to have you here.  Unfortunately as of right now the CallRail integration with Salesforce only sends call data. Text messages and Form S...

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• Edited December 06, 2023 23:03
• 0 votes