Multi-language transcriptions

Transcript intelligence allows you to read entire conversations between your team and customers by transcribing your calls.

We can now transcribe your call in multiple languages! Using multi-language transcriptions can help you increase your business's reach, foster stronger relationships with your customers, and optimize your operations for cost efficiency and growth.

Getting started

Multi-language transcription is automatically turned on for any account that has enabled Transcript intelligence. The accuracy of your transcription is dependent upon call quality. Once 50 seconds of a non-English language is detected, the transcript will change to that language.

If the call starts in English, but the majority of the call is in another language, for example, Spanish, we will transcribe that call in Spanish.

Supported languages

We can transcribe calls for the following languages:

  • English
  • Spanish
  • French
  • German
  • Italian
  • Portuguese
  • Dutch

Please note: Call Summaries & CallRail Labs alpha features are available on non-English languages (except Dutch) and will be returned in English. Features such as PII redaction and Automation Rules are also supported on non-English languages, except Dutch. 


Is Multi-language transcription compatible with HIPAA accounts?
No, Multi-language transcription is not available for accounts on HIPAA plans. 


Was this article helpful?
1 out of 1 found this helpful

Articles in this section

Ask the Community
Find best practices, post, and learn from CallRail users.
CallRail Support Hours
Weekdays 8:00am - 8:00pm EST