Kenshoo integration

Kenshoo allows you to manage and automate your marketing strategy so you can properly attribute ROI to your SEM campaigns. CallRail's integration with Kenshoo gives you a full picture of your campaign's performance by showing your call data alongside your campaigns in Kenshoo. Once your integration is active, you can optimize your campaigns and bidding rules using your call conversions, and map each call back to PPC keyword that drove it.

Getting started

CallRail's integration with Kenshoo requires an active website pool and your company's JavaScript snippet installed on your website. 

During the setup process, you'll select CallRail as the call tracking provider in Kenshoo. If your account is white labeled, this means your clients may see CallRail's name as a label for their call data. 

Integrating with Kenshoo

CallRail's integration with Kenshoo is company-dependent within your account. Follow the instructions below for each company you'd like to integrate with Kenshoo. 

  1. Click the Settings icon on the left navigation bar.

  2. Choose the company you’d like to integrate with Kenshoo.

  3. Click Integrations at the top of the page.

  4. Choose Kenshoo from the list of integrations.

  5. Enter your KS ID, which can be found in your Analysis Grid within Kenshoo.

  6. Enter your Profile ID for your marketing campaign in your Kenshoo Grid Analysis.

  7. Click Activate at the bottom of the page when finished.

Deactivating Kenshoo integration

Deactivating a company's Kenshoo integration will prevent CallRail from sending campaign data to your Kenshoo account. We'll keep your Kenshoo credentials saved in case you'd like to reactivate your integration in the future.

  1. Click the Settings icon on the left navigation bar.

  2. Choose the company where you'd like to deactivate the integration.

  3. Click Integrations at the top of the page.

  4. Choose Kenshoo from the list of integrations.

  5. Select Deactivate Integration on the right side of the page.


What call data is sent to Kenshoo?

CallRail sends the following data to Kenshoo:

- Call start time
- Caller number
- Dialed number (tracking number)
- Outgoing number (destination number)
- Callers name
- Caller location
- Start time
- Call duration
- Masked_id
- Call answered
- Time zone
- Kenshoo cookie

How often is call data sent to Kenshoo? 

Call data is sent to Kenshoo in a single batch every 24 hours. Calls are sent every night between midnight and 3 am. If you're not seeing a call in Kenshoo, wait 24 hours to make sure that the call has been sent. 

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