Primary Company Phone Number

Each of your CallRail companies has a Primary Company Phone Number. This number is a non-CallRail number that serves as a backup number.

Getting started

For the first company and call tracking number created on your account, the destination number entered will be your Primary Company Number by default. For each additional company, you will be prompted to enter a Primary Company Number during the company creation process. 

If a company was created before the Primary Company Number was added as a feature, it may not have one. You can follow the steps below to check or update the number. You can change the number at any time.

Adding or changing a Primary Company Phone Number

1. Navigate to the Business Profile page.
   1. From the CallRail home page:
      1. Select Settings
      2. Select the Workflow tab.
      3. Select Business profile under Manage.
   2. From Account settings:
      1. Select the Account icon in the top left, then select Account Settings.
      2. Select All Companies from the left menu.
      3. Find the company you'd like to edit. Select the Gear icon, then select Edit Company.
2. Enter the non-CallRail phone number in the Primary Company Phone Number box. Select the Update Company button.