Each of your CallRail companies has a Primary Company Phone Number. This number is a non-CallRail number that serves as a backup number. If your Lead Center plan is deactivated without re-routing your tracking numbers, calls will go to this Primary Company Phone Number instead.
Getting started
For the first company and call tracking number created on your account, the destination number entered will be your Primary Company Number by default. For each additional company, you will be prompted to enter a Primary Company Number during the company creation process.
If a company was created before the Primary Company Number was added as a feature, it may not have one. You can follow the steps below to check or update the number. You can change the number at any time.
Adding or changing a Primary Company Phone Number
- Select the My Account icon in the top left corner of the screen, then Account Settings.
- Select All Companies in the sidebar on the left.
- Find the company you would like to edit in the list. Use the gear icon on the far right side of the row to open the company settings menu, then choose Edit Company from the dropdown.
- Enter the non-CallRail phone number in the Primary Company Phone Number box. Select the Update Company button.