Marty

1. Community
2. API & Webhooks
3. PostCall webhook

Hi Dzmitry! Thank you for posting in Community! Great Question! So the milestones will show on the PostCall webhook when configured in CallRail with the desired URL. The milestone will show in the ...

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• Created March 26, 2024 22:58
• 0 votes

1. Community
2. General Information
3. Text or email alerts

Hello Bez,  Thank you for posting in Community! We appreciate your input.  Currently, the closest feature we have to this is the Conversation Intelligence option. A notification email can be set up...

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• Edited March 25, 2024 23:13
• 0 votes

1. Community
2. Form Tracking
3. What if the source is the website itself?

Hello!  Thank you for posting in Community. We may need to look into this further for you in this case. There could be a particular reason but we'd need to investigate. If possible please call our ...

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• Created March 25, 2024 20:06
• 0 votes

1. Community
2. Lead Center
3. Chat push notifications

Hi Kyle,  Thank you for posting in Community!  I will be glad to put in a request with our Product Development team regarding this feature. I understand the importance of this and we appreciate you...

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• Created March 25, 2024 19:40
• 0 votes

1. Community
2. General Information
3. How do we widen the columns?

Hi Dean,  I understand the need for this function. I am going to submit a feature request to our development team to inform them of how this would be helpful. Thank you for your input and suggestio...

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• Created March 08, 2024 20:42
• 0 votes

1. Community
2. General Information
3. How do we widen the columns?

Hello Dean! Thank you for posting in Community!  To answer your question:  We can adjust the columns displayed in the log by going into the "Edit Columns" option in the activity log where you can ...

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• Edited March 08, 2024 18:26
• 0 votes

1. Community
2. Lead Center
3. When transferring to a number outside of the lead center can you make a cold transfer?

Hello Barb,  Welcome to Community! Thank you for posting your inquiry!  So with Lead Center, right now the functionality works so you can do the external transfer, however, that external number has...

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• Created February 15, 2024 00:15
• 0 votes

1. Community
2. Product Ideas
3. SMS automation via hubspot workflows

Hi Kevin! Thank you for posting in Community! I appreciate you bringing up this product idea.  Do you mind elaborating just a bit on the Hubspot workflow need? I just want to be able to complete a ...

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• Created February 14, 2024 21:09
• 1 vote

1. Community
2. General Information
3. Can call flows be applied to only certain parts of the day?

Hi Tj!  Welcome to Community! Great Question! So you definitely have the ability to set up your call flow the way you need to for business hours and after hours. I have made a quick video that may ...

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• Created January 26, 2024 19:11
• 0 votes

1. Community
2. Product Ideas
3. Add Call Routing By Tag

Hi Issac,  Thank you for posting in Community!  This is a great idea for a product request. I have submitted a feature request to our development team regarding this. Thank you so much for bringing...

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• Created January 24, 2024 00:03
• 0 votes