Avatar

Benjamin Hammond

Novice (Bronze)
  • Total activity 14
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 0 users
  • Votes 5
  • Subscriptions 4

Posts

Recent activity by Benjamin Hammond
Sort by recent activity Recent activity Votes
  • Answered

    Volume of Calls Tracking

    1. Community
    2. Call Tracking

    I want to know the highest volume of inbound calls per day of the week over the cours of 1 year or 6 months.  This is extremely relevant information for hiring and scheduling my team.  Please advise

    • Created
    • 2 followers
    • 1 comment
    • 0 votes
  • Answered

    Missed Calls Metric

    1. Community
    2. Call Tracking

    The total number of missed calls per phone number in reports appears to be skewed.  I seriously doubt that we are missing over 60% of the calls that are coming into our office.  Most-likley the pro...

    • Created
    • 3 followers
    • 2 comments
    • 0 votes

  • Custom Transcripts per Line

    1. Community
    2. Product Ideas

    When answering calls in Lead Center it would be great if custom transcripts popped up (in half the window) to remind agents of questions, sales points, important service values or actually call scr...

    • Created
    • 2 followers
    • 1 comment
    • 0 votes