Integration alert emails can be created and delivered to any Administrator or Manager on your account. These emails notify the recipient if an integration has failed or been in a pending state for over 24 hours in the companies they've set up alerts for.
If the integration remains failed or pending, we will send email reminders after 7, 14, and 21 days. If you reset the integration to active or disabled, you won't receive any additional emails.
Getting started
We'll automatically create an integration alert email subscription for you whenever you activate an integration (if you don't already have one). These email alerts are set to "All companies." You can delete or edit these email alerts as needed.
User permissions
Different user levels have different capabilities regarding integration alert emails:
- Administrators can create or delete integration alert emails for themselves and any other Administrator or Manager on their account.
- Managers can create or delete integration alert emails for themselves and other managers in companies to which they're assigned.
- Reporting users are not eligible to create or receive integration alert emails.
Creating an integration alert email notification
- Select the Account icon in the top left to open the My Account panel, then select Notifications.
- Select Integration alerts from the Account Alerts section in the left menu.
- On the page that follows, select Create Alert.
- Select the user to receive the email from the drop-down. The email address shown will be the one attached to their user settings.
- Select Save to complete the alert creation. It will now be shown on your Integration alerts page.
Deleting an integration alert email notification
- Select the Account icon in the top left to open the My Account panel, then select Notifications.
- Select Integration alerts from the Account Alerts section in the left menu.
- On the Integration alerts page, locate the row containing the alert you'd like to delete and select the trashcan icon at the far right.