Bryce

1. Community
2. Call Tracking
3. Potential for Misattribution In Call Log Saved, Written Down or Transferred Dynamic Numbers

Hello Dave. There is the possibility for misattribution if a number is written down or transferred to another person and dialed later. We do not have any way to know who originally wrote or transfe...

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• Created December 21, 2023 18:00
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1. Community
2. General Information
3. I can delete a user but not edit the profile.

Hello Robert. You are not missing anything. It is true that only the user themself can edit their profile. If an administrator wishes to do it, they must log in with the user's credentials or they ...

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• Created December 20, 2023 17:05
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1. Community
2. General Information
3. Tags and Automation Rules

Hello Judy. This is an excellent question. I have answered it in the Conversation Intelligence section of CallRail Community so please follow this link for more information and thank you for your p...

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• Created November 22, 2023 22:24
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1. Community
2. Conversation Intelligence
3. Tags and Automation Rules

Hello Judy and thank you for bringing this up. To summarize, you are using automation rules to listen for both single words and phrases, and these sometimes overlap. In your example, we are listeni...

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• Edited November 22, 2023 22:29
• 0 votes

1. Community
2. Product Ideas
3. Add additional ways to add companies to the account

Hello Greg. This is an excellent feature request. Anything that can reduce steps in operational procedures is well worth exploring. I've passed your request on to our Product Development Team. Hope...

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• Created November 20, 2023 21:35
• 0 votes

1. Community
2. Product Ideas
3. Conference Calls

Hello Joshua. This is an excellent feature request. It has been mentioned a lot and we will very likely see this ability in a future update. For now, the warm transfer capability is the closest we ...

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• Created November 20, 2023 21:27
• 0 votes

1. Community
2. Product Ideas
3. universal spam prevention measures

Hello Bruce. Yes, blocking a number from calling you will also block that number from being able to send you text messages. Those work together so if you block one, you block the other as well.

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• Created November 15, 2023 22:30
• 0 votes

1. Community
2. Product Ideas
3. Change Agent Hold Music

I completely agree Kevin and Bruce that this would be a valuable new feature. It has been requested and is definitely something we hope to see in a future update. We will keep you posted as these g...

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• Created November 13, 2023 18:00
• 0 votes

1. Community
2. Product Ideas
3. Using Name instead of Number for Email Notification texts

Thanks for posting Bruce. This is a valuable feature request. The more comments we receive regarding it, the higher it will rise on the priority list. We are always looking for new ways to help add...

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• Created November 13, 2023 17:57
• 0 votes

1. Community
2. Form Tracking
3. Never miss another lead with Quick Response

Hello Bruce. The quick response will need to go to a specific number. However, you can reply to that text from any CallRail tracking number that you have. Administrators on your account have access...

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• Created November 13, 2023 17:55
• 0 votes