Liz Chartrand
Activity overview
Latest activity by Liz Chartrand-
Liz Chartrand commented, @... is there a way to set a time to send? I think that the essential issue is that we need the reports to go out before noon every Monday, but when I set these up previously, they don't have a wa...
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Liz Chartrand commented, Thank you Robin,This is wonderful - when was this feature launched? I had no idea this was available, I know I checked some time in the last 6+ months
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Liz Chartrand created a post, AnsweredAbility to schedule sending reports
For years my company has tracked our answer rate and callrail efficacy every Monday by exporting data and adding them to reports for our teams to review.It would be extremely helpful to have our pr...
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Liz Chartrand created a post, AnsweredReporting on Lead Center Agent Answered Calls
Hi,Is there a way to pull a report on agents answered calls?Can this be reported on each company instead of agents over all activity? eg, if an agent is on multiple company callflows I'd like to be...
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Liz Chartrand created a post, Add feature request : opt to call back
I'm curious if there's an option, similar to press start # to go straight to voicemail, if we can include an option to allow callers to select an option to have agents call them back. then send a n...
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Liz Chartrand created a post, Re-think user settings interface
At somepoint user settings and lead center settings were separated into 2 separate sections - it makes no sense and is difficult to navigate.Please consider combining user and lead center settings ...
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Liz Chartrand created a post, Allow Admins to Downgrade user settings
Currently admins can only increase a users access, but there's no option to reduce or downgrade a user's settings in callrail. You have to delete the user and set them up again which is tedious and...
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Liz Chartrand commented, Thank you, Robin!
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Liz Chartrand commented, Agreed, we had an issue about being capped for text messages and the account owner and admins were not notified - the end user was left with error messages they had no way of overriding.It would be...
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Liz Chartrand commented, awesome, thank you!