Liz Chartrand
Posts
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CallRail Setting Reset: Add User Phone # to User profile like before LeadCenter launched in 2021
Hello,I'm preparing for the Lead Center sunset on Jan 26, so I've been reviewing the app before my end users go back.I remember using the callrail app prior to lead center and back then the user ph...
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Answered
Ability to schedule sending reports
For years my company has tracked our answer rate and callrail efficacy every Monday by exporting data and adding them to reports for our teams to review.It would be extremely helpful to have our pr...
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Answered
Reporting on Lead Center Agent Answered Calls
Hi,Is there a way to pull a report on agents answered calls?Can this be reported on each company instead of agents over all activity? eg, if an agent is on multiple company callflows I'd like to be...
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Add feature request : opt to call back
I'm curious if there's an option, similar to press start # to go straight to voicemail, if we can include an option to allow callers to select an option to have agents call them back. then send a n...
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Re-think user settings interface
At somepoint user settings and lead center settings were separated into 2 separate sections - it makes no sense and is difficult to navigate.Please consider combining user and lead center settings ...
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Allow Admins to Downgrade user settings
Currently admins can only increase a users access, but there's no option to reduce or downgrade a user's settings in callrail. You have to delete the user and set them up again which is tedious and...
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Adding team feature to simulcall or dial step in callflows
It'd be great to make the teams feature more accessible. this way admins can add team members to complex callflows very easily.