Karina

1. Community
2. Product Ideas
3. First-Time Caller Average Call Duration Tracking

Hi Rachel, Thank you for providing this suggestion, and welcome to the community! I agree that having the ability to report on the average duration of first-time calls is important as a lead ...

• View comment
• Created April 12, 2024 18:25
• 0 votes

1. Community
2. Call Tracking
3. Filter missed calls by day of the week and time

Hi Elliot, Thank you for reaching out through the CallRail Community! Unfortunately, at this time, our reports cannot be filtered to remove calls that occurred during certain hours of the day. If y...

• View comment
• Created April 09, 2024 17:00
• 0 votes

1. Community
2. Product Ideas
3. My Items / All items options

Hi Jason Thank you for the product suggestion! I think this is a great idea, and I will add it as a feature request for our Product Development Team. I moved this post from the category Lead Center...

• View comment
• Edited February 28, 2024 00:33
• 0 votes

1. Community
2. Lead Center
3. Focused Inbox

Hi Jason! Thank you for reaching out in the CallRail Community.  Unfortunately, at this time, My Items is the default inbox view for all non-Administrator agents in CallRail. There are no settings ...

• View comment
• Created February 27, 2024 18:22
• 0 votes

1. Community
2. Product Ideas
3. Add Call Report that shows missed calls by agent/s during business hours and agent/s available hours

Hi Joshua, Thank you for providing this suggestion! I think this is a great idea that would benefit many of our customers. I'll submit this feature request to our Product team for review. If any up...

• View comment
• Created January 11, 2024 23:30
• 0 votes

1. Community
2. Form Tracking
3. Default value for hidden fields

Hi Todd, Thank you for reaching out through the CallRail Community! Unfortunately, at this time, CallRail's custom forms do not support predefined hidden inputs with default values. However, if you...

• View comment
• Created January 09, 2024 17:49
• 0 votes

1. Community
2. Integrations
3. Callrail Value showing Event Values from Non-Callrail Events

Hi Scott, There are several factors that could contribute to the experience you are describing, like how values are applied in CallRail and/or other GA4 setup nuances that potentially need comprehe...

• View comment
• Created September 28, 2023 23:49
• 0 votes