The CallRail cookie used in the JavaScript snippet is automatically configured to last up to six months (or until the visitor clears their cookies).
For visitor tracking, a number will also be assigned to a user for up to six months; however, if the number is not available when the user visits the website (if, say, the number has been replaced upon your request), then a visitor will be assigned a new tracking number in the website pool.
If you prefer to set a shorter cookie duration, you can update this to 30 days, 60 days, or 90 days.
Getting started
Each company in your account has its own settings for the JavaScript snippet. Follow the instructions below for each company whose cookie duration you want to update.
If you’re using CallRail’s WordPress plugin, you will also follow these instructions. Your plugin will update automatically without you having to make any changes to your website.
Update cookie duration
We’ll remember your website visitors for the period of time you select. We'll extend this duration each time a visitor returns to your site. Visitors who clear their cookies, return after the cookie expires, or use a different web browser will be treated as new visitors.
- Select the Settings icon on the left navigation bar.
- Choose the company where you'd like to change the cookie duration.
- Select Integrations at the top of the page.
- Choose JavaScript Snippet from the list of integrations.
- Beneath your company's code snippet, select the link for Advanced Settings.
- Choose your preferred cookie duration from the drop-down.
- Select Save to update your settings.